INTRODUCTION
We at NORTHWEST RUBBISH REMOVAL, INC. doing business as SEATTLE RUBBISH REMOVAL ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, request our junk removal or hauling services, engage with our automated communication features, or interact with us on social media, as well as your rights regarding the information we collect.
Please read this Privacy Policy carefully. We will alert you to any changes by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes by continuing to use our site. We encourage you to review this Privacy Policy periodically. You are deemed to have accepted any changes by your continued use of our website after a revised Privacy Policy is posted.
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INFORMATION THAT WE COLLECT
We collect a variety of information from you when you visit our website, request services, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:
PERSONAL DATA
Personal Data is information that can be used to identify you specifically, including your name, service address, email address, telephone number, or demographic information such as your age, gender, or city of residence. You consent to giving us this information by providing it to us voluntarily on our website or through any contact form. You may provide this information when you request a quote, schedule a pickup, or contact us with questions. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain services or features.
DERIVATIVE DATA
Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Derivative data collected by third-party service providers generally does not identify a specific individual.
AUTOMATED COMMUNICATION DATA
When you interact with our automated text, email, or voice-based systems, we may collect and process conversation data, transcripts, and contextual information from those interactions. This data is used to provide the requested service, improve our communication systems, and enhance your experience. We collect this information with your consent, which you provide when you engage with these features. You may withdraw consent at any time by contacting us, though doing so may limit your ability to receive certain automated updates.
FINANCIAL DATA
Financial data is data related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to pay for services from SEATTLE RUBBISH REMOVAL. We store limited financial data. Most financial data is transferred to our payment processors, and you should review those processors' Privacy Policies to determine how they use, disclose, and protect your financial data.
SOCIAL NETWORKING DATA
We may access personal information from social networking sites and apps, including Facebook, Instagram, and LinkedIn, which may include your name, username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
MOBILE DEVICE DATA
If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.
OTHER DATA
On occasion, you may give us additional data in order to participate in a contest, giveaway, or survey. You will be prompted for this information, and it will be clear that you are offering this kind of information in exchange for entry into such a contest or giveaway.
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AUTOMATED COMMUNICATION FEATURES
AUTOMATED MESSAGING SERVICES
We use automated communication tools in various aspects of our services, including:
Text-based automated messaging for appointment reminders and service updates
Voice-based automated follow-up for missed calls and scheduling
Email automation for booking confirmations and service receipts
CRM automation for customer relationship management
HOW WE USE AUTOMATION WITH YOUR DATA
Our automated systems may process your personal data for the following purposes:
Sending appointment reminders and service confirmations
Responding to missed calls with automated follow-up messages
Providing job status updates and receipt delivery
Conducting customer satisfaction follow-up
Improving our response workflows
DATA PROTECTION COMMITMENTS
We are committed to using automated communication tools responsibly. When processing your data through these systems, we:
Implement technical safeguards to prevent unauthorized access
Apply the principle of data minimization
Provide you with the right to opt out of automated communications at any time
Maintain appropriate oversight of all automated systems
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HOW WE USE YOUR INFORMATION
Your information allows us to offer you our junk removal and hauling services, fulfill our obligations to you, customize your interaction with our company, and suggest other services that may interest you. We generally store your data and transmit it to a third party for processing. We process your data to serve our legitimate business interests, including providing you with the opportunity to request our services and interact with our website.
Specifically, we may use the information and data described above to:
Create and administer your account or service request
Deliver services requested by you
Correspond with you regarding scheduling, pricing, and service updates
Process payments or refunds
Contact you about new offerings we think you will be interested in
Interact with you via social media
Send you newsletters or updates about our company
Deliver targeted advertising
Request feedback from you
Notify you of updates to our service offerings
Resolve disputes and troubleshoot any problems
Generate a profile personalized to you so that future interactions with our website will be more efficient
Compile anonymous statistical data for our own use or for a third party's use
Assist law enforcement as necessary
Prevent fraudulent activity on our website
Analyze trends to improve our website and service offerings
Conduct quality assurance reviews of interactions
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WHEN DO WE COLLECT INFORMATION?
We collect information from you when you fill out a contact or quote form, subscribe to a newsletter, schedule a service, make a payment, interact with our automated communication features, or engage with our customer support systems.
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HOW DO WE PROTECT VISITOR INFORMATION?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive and credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
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DATA SHARING COMMITMENT
WE DO NOT SELL YOUR DATA
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the services you have requested.
IMPORTANT SMS DATA NOTICE: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
LIMITED SHARING WITH SERVICE PROVIDERS
We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:
Payment processors, solely for the purpose of processing your payments
Email service providers, solely for sending communications you have opted into
Website hosting services, solely for the purpose of hosting our website and its content
SMS message aggregators and providers, solely for delivering text messages you have opted into receiving
CRM and marketing automation platforms, for customer relationship management
Cloud storage providers, for secure storage of data processed by our systems
OTHER LIMITED DISCLOSURES
We may also disclose your information:
As required by law, such as to comply with a subpoena or similar legal process
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
To enforce our Terms of Service
In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern
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COOKIES
We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies, some features may be disabled and some of our services may not function properly.
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THIRD-PARTY INTEGRATIONS
We have implemented the following Google services:
Remarketing with Google Ads
Google Display Network Impression Reporting
Demographics and Interests Reporting
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out of Google Analytics: You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information about Google's Privacy Policy, please visit: https://policies.google.com/privacy
We have implemented the following Facebook services:
Advertising with Facebook Advertising
Retargeting with Facebook Advertising
Demographics and Interests Reporting
We, along with third-party vendors such as Facebook, use first-party cookies (such as the Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out of Facebook's interest-based ads: You can opt out of Facebook's interest-based ads by visiting: https://www.facebook.com/help/568137493302217
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GROUNDS FOR USING AND PROCESSING YOUR DATA
LEGITIMATE BUSINESS INTERESTS
We may use and process your data for our legitimate business interests, which include communicating with you, improving our services, improving our website, and providing you with the information or services that you have requested.
PERFORMANCE OF A CONTRACT
We may use and process your information to enter into a service agreement with you and to perform our contractual obligations to you.
CONSENT
We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.
AS REQUIRED BY LAW
We may also use or process your data as required for us to comply with legal obligations.
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DATA RETENTION
We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that we gather for a specific and particular purpose will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.
For automated communication data, including voice messages and interaction transcripts:
Voice messages and recordings are typically retained for no more than 90 days unless a longer retention period is necessary for legal compliance or dispute resolution
Conversation transcripts may be retained for up to 12 months to improve our service quality
Anonymized or aggregated data derived from interactions may be retained indefinitely for analytical purposes
We will honor your request to delete your data unless we are required by law to retain access to the data. Note that we cannot control the retention policies of third parties. If you wish to have any third parties delete your data, you will need to contact those third parties directly.
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SECURITY OF YOUR INFORMATION
We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.
We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.
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SENSITIVE DATA
We request that you do not submit any sensitive data to us via public postings, email correspondence, or any other method, including social security numbers, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history.
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SMS AND TEXT MESSAGE PRIVACY
If you have opted in to receive SMS and text messages from us, we are committed to protecting your privacy regarding these communications:
No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment reminders, job status updates, service confirmations, and promotional messages you have explicitly opted into.
Opt-Out Control: You can stop receiving text messages at any time by texting "STOP" to 206-297-2900. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.
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YOUR RIGHTS
You have certain rights with respect to your personal data, as outlined below. We reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.
UPDATE ACCOUNT INFORMATION
You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at [email protected]
CONFIRM PERSONAL DATA AND ITS USE
You have the right to request that we confirm what data we hold about you and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.
CHANGE CONSENT
You have the right to change your consent to our use of your information.
REQUEST A COPY OF DATA
You have the right to request a digital copy of the data that we hold about you.
TRANSFER YOUR DATA
You have the right to request that we gather and transfer your data to another controller in a commonly used and machine-readable format, unless doing so would cause us an undue burden.
DELETE ALL DATA
You have the right to request that we delete all data that we hold about you. There are exceptions to this right, such as when keeping your data is required by law or is necessary for the exercise or defense of legal claims.
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EMAILS AND COMMUNICATIONS
You may opt out of receiving future email correspondence from us by contacting us at [email protected]. You may also unsubscribe by using the link at the bottom of any email we send.
MARKETING COMMUNICATIONS
You may opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes by contacting us at [email protected]
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COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.
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FAIR INFORMATION PRACTICES
In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We will notify users via email within 7 business days.
We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
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CAN-SPAM ACT
The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to send information, respond to inquiries, and reply to other requests or questions.
To be in accordance with CAN-SPAM, we agree to the following:
NOT use false or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the physical address of our business
Monitor third-party email marketing services for compliance, if one is used
Honor opt-out and unsubscribe requests quickly
Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email.
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CONTACT INFORMATION
If you have any questions about this Privacy Policy, please contact us at:
Business Name: NORTHWEST RUBBISH REMOVAL, INC. DBA SEATTLE RUBBISH REMOVAL
Contact: Eli Edwards, Owner
Email: [email protected]
Phone: 425-671-4625
Address: 9044 Evanston Ave N, Seattle, WA 98103-3816
Website: www.seattlerubbish.com
Last Updated: May 23, 2026